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At Chef Works, customer satisfaction is our top priority. We are happy to accept returns on some products such as non-customized, non-altered or unused items within 30 days of purchase date.
Unfortunately, Chef Works cannot accept returns if a product has been customized or shows signs of use including, but not limited to alterations, laundering, damage, odors, stains or other markings. Additionally, Chef Works cannot accept returns on products considered Personal Protection Equipment (PPE) including, but not limited to, the SKILD Series™ face coverings.
Please note, if your return items show signs of use or wear, you will be notified, the item will be returned to you, and no refund will be issued. All applicable sales are subject to a 20 percent restock fee.
If you purchased from a trusted partner, please contact them directly. We cannot accept returns on items purchased from a third party.
All return items must contain a Return Authorization Number (RMA).
This Pre-Order Policy (“Policy”) governs the placing of Pre-Order Purchases (“Pre-Order”) with Chef Works ("Company"). Please read this Policy carefully before purchasing your Pre-Order of any Chef Works products (“Product”). By submitting your Pre-Order, you agree to be legally bound by these terms.
Pre-Order. When placing a Pre-Order, you will be required to provide certain identifiable information, such as your address and billing information. You represent and warrant that all such information is accurate, and you shall ensure that such information is kept current until the Product is shipped. The Company shall have no responsibility or liability for inaccurate information or information that later becomes outdated prior to shipping, and shall have no obligation to make efforts to determine the correct contact or shipping information. You can update your shipping information at any time prior to your Product being shipped by sending an e-mail with your Pre-Order confirmation number to orders@chefworks.com.
Pre-Order Payment. Placing a Pre-¬Order constitutes your express agreement for Chef Works to authorize and charge your credit card for the full Price of the Product(s) at the time of order. Methods of payments accepted are Visa, MasterCard, and American Express.
Shipping/Delivery Schedule. If you expect immediate delivery of Pre-Order Products we highly recommend NOT TO PLACE A PRE-ORDER to avoid frustration and misunderstanding now and in the future.
Although we will make efforts to begin shipping Pre-Orders as soon as reasonably practicable, you understand and agree that there may be delays. An estimated time of delivery is only an estimate, is subject to change, and Chef Works does not represent or warrant that it will be able to ship the Pre-Order by the estimated date. As a result, in the event that a delay arises and the estimated shipment and/or release of the Product is not met, Chef Works is not responsible for any damages that may occur due to the delay, nor shall it be obligated, except as set forth in this Policy, to provide any discounts, refunds or credits due to any such delays. If for any reason you do not wish to continue to wait for your Pre-Order, you may cancel your Pre-order as provided for in the CANCELLATION section below. Shipments will be made Monday through Friday, excluding holidays, unless otherwise noted.
Cancellation/Refund. You or Chef Works may cancel this Pre-Order at any time for any reason prior to our notice to you that your Pre-Order has shipped. If you cancel prior to our notice of shipping, we will issue a full refund of the purchase price. To cancel your Pre-Order, send an email with your Chef Works order number and request to cancel to orders@chefworks.com.
Privacy. The information you provide for the Pre-Order of Products will be subject to the Company’s Privacy Policy found at https://www.chefworks.com/privacy-policy.
PRE-ORDER LIMITATION OF LIABILITY. UNDER NO CIRCUMSTANCES WILL CHEF WORKS BE HELD LIABLE FOR ANY INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OR RELATED TO THIS AGREEMENT. IN THE EVENT CHEF WORKS IS HELD LIABLE FOR ANY DAMAGES ARISING OUT OR RELATED TO THIS AGREEMENT, YOUR SOLE AND EXCLUSIVE REMEDY WILL BE THE FULL REFUND OF YOUR PRE-ORDER.
DISCLAIMER. CHEF WORKS DISCLAIMS ANY WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SAMPLE PRE-ORDER PRODUCT IMAGE DISPLAYED ON WWW.CHEFWORKS.COM WHETHER BEFORE OR AFTER YOU HAVE PLACED THE PRE-ORDER. YOU UNDERSTAND AND AGREE THAT THE PRODUCT, ITS DESIGN AND TECHNICAL FEATURES ARE CURRENTLY UNDER DEVELOPMENT AND THAT THE PRODUCT THAT MAY BE AVAILABLE FOR PURCHASE BY YOU MAY BE MATERIALLY DIFFERENTLY FROM THE PRE-ORDER PRODUCT IMAGE.
ADDITIONAL TERMS & CONDITIONS. Any Pre-Order of Chef Works Products are subject to additional terms and conditions as provided by the Company. The failure of Chef Works to exercise or enforce any right or provision of this Policy shall not constitute a waiver of such right or provision. The Policy constitutes the entire agreement and understanding between you and Chef Works regarding Pre-Orders. Please see https://www.chefworks.com/terms-of-service for more information.
