Customer Service

 

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Not sure which coat or shirt may fit you best? No problem. Come visit our showroom to touch, feel, and try on all of our uniform options!  Please note: Not all sizes are available so we prefer a 48 hour notice to ensure we have your size ready and waiting. Call 1 800 372 6621 and so we can set up an appointment with you and gather your sizing needs.

Hours

Contact Your Dedicated Sales & Service Team

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Ordering Options

• Order online: https://www.chefworks.com/
• International orders: Click here for local contact information.
• Or call 1 800 372 6621.

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Order Fulfillment/ Shipping (United States)

Chef Works shipping partner is UPS. Chef Works uses ground shipping unless otherwise requested. Shipping transit times can vary depending on where you are located.

• Non-Embroidered orders: Please allow 2 - 3 business days for fulfillment.

Please note if your order contains embroidery, alterations, or special requests you may experience the following fulfillment times:

• Embroidery: Please allow 10 - 15 business days.
• Alterations: Please allow 15 business days.

For special requests or a more accurate estimate of fulfillment time feel free to contact our customer service department at orders@chefworks.com or 1 800 372 6621 during normal business hours.

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Payment Options

• We accept MasterCard, Visa and American Express.
• Invoices shall be payable at the time of service net 30 days. Finances charges of 1.5% per month will be applied to any outstanding (overdue) balance.
• No minimum order, except where specified.
• California Sales Tax applicable to California residents/businesses.
• A $15.00 service charge shall apply for any returned check.

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Embroidery & Special Orders

• Your logo can be embroidered on any garment. We prefer that you email your artwork in a JPEG format, along with your Pantone/PMS/Madeira colors (if applicable), to orders@chefworks.com. Your logo will remain on file for your future orders.
• There is a one-time digitizing setup fee: $75.00. (Additional charges may be incurred if you make changes or adjustments to the logo that requires re-digitizing. Please call for more details.)
• For every logo we digitize, we can send you a sample sewout or an electronic digital sewout at no cost to you. This is provided for your approval prior to embroidering your garment.
• Each standard size logo is $7.50 (Logo prices vary depending on stitch count.)
• The cost for one line of embroidery is $4.00.
• You can embroider up to three lines of text on most garments. There are six font styles available to choose from and an array of colors.
• Give your coat an international flair or show your state pride with embroidered flags.
• The price for one embroidered flag is $8.50 (Call for our list of available countries and states.)
• Embroidered/special orders are non-returnable.

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Sizing and Measurements

• Click here to view our sizing chart.
• These measurements do not refer to the actual measurements of the garments. The garment will be larger than the body measurements in order to provide for comfortable movement.
• To get the best fit, stand straight and relax.
• Chest: Measure from the fullest part of the chest/bust with your arms down.
• Waist: Measure around your natural waistline above the hips.
• Hips: Measure around the fullest part of the hips.
• Inseam: Measure from the base of the crotch to the bottom end of your pants. Or select a pair of pants that fits you well and measure along the inside leg seam from the crotch to the bottom of the hem.
• If you have any questions about sizing, please call the Client Services Department at 1 800 372 6621.

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International Orders

• Chef Works can currently be found in over 45 countries around the world. Click here for local contact information. If there is not an official Chef Works distributor in your area, please order online through this website.
• Chef Works is not responsible, in any way, for any import duties or charges at the destination country.
• Any questions or requests regarding country of origin certificates and duties should be presented to Chef Works before shipment is made. As shipments are often sent out the same day that the order is received, international customers are advised to present their questions as close as possible to placing the order.

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Back Orders

Chef Works carries large inventories in stock; however, occasionally a shortage will occur. It is our policy to fill back orders as soon as the merchandise is available, unless otherwise specified.

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Return Policy

At Chef Works, customer satisfaction is our top priority. We are happy to accept returns on some products such as non-embroidered, non-altered or unused items within 30 days of purchase date.

Unfortunately, Chef Works cannot accept returns if a product has been embroidered or shows signs of use including, but not limited to, embroidery/ personalization, alterations, laundering, damage, odors, stains or other markings. Additionally, Chef Works cannot accept returns on products considered Personal Protection Equipment (PPE) including, but not limited to, the SKILD Series™ face coverings.

Please note, if your return items show signs of use or wear, you will be notified, the item will be returned to you, and no refund will be issued. All applicable sales are subject to a 20 percent restock fee.

If you purchased from a trusted partner, please contact them directly. We cannot accept returns on items purchased from a third party.

All return items must contain a Return Authorization Number (RMA).